( policies )

 

SHIPPING TIME AND COSTS

• each piece is made to order and individually painted. orders are processed and shipped out within 1-2 weeks of receipt to allow time or artwork creation.

• shipping costs are calculated at checkout.

• once an order has shipped, you will receive a confirmation email with a tracking time. the standard shipping option takes between 2-5 business days, whereas expedited takes 1-2 business days. If you have a specific delivery date needed (i.e. a birthday, holiday, etc.) please email us and we will try our best to accommodate :)

 

SHIPPING ISSUES

• in the case of damage during shipment, please email emmacaroline.rhoads@gmail.com within 7 days of receipt and we will create a replacement.

• items will be insured with shipping carriers, and In the case of missing or delayed shipment, it is the buyer's responsibility to file a claim.

 

RETURNS AND EXCHANGES

• all sales are final. Due to the fact that each piece is made to order, we are unable to grant returns and exchanges.